The activities of ReSPA are
funded by the European Union

ReSPA Tenders

Notice for Expert : Senior Expert in Communication skills Conflict resolution - Handling difficult people and situations

Date published: 22.06.2019Category: Experts

ReSPA, as an international organization and a key regional endeavor in Public Administration Reform, has contributed to capacity-building and networking activities through in-country support mechanisms, peering and the production of regional research material.

Following decision of the ReSPA Governing Board at ministerial level, the Working group on Quality in Public Administration and Public services has been set in 2015. In the next three years three consecutive regional studies have been realized in subject area focusing on the Western Balkans. Those studies were: Quality Management in Public Administration and Public Services (2017), Feasibility report on ReSPA Quality Management Centre (2017) and Baseline of Comparative study on service delivery (2018).

Based on the findings of the above-mentioned Feasibility report on ReSPA Quality Management Centre, it is intended to be responsible for the support of Quality Management and implementation of quality management instruments such as CAF (Common Assessment Framework – self assessment tool) in all public sector organizations of the Western Balkan region. Such a complex role of ReSPA QM regional center requires increase of in-house capacities in domain of theoretical and practical knowledge of CAF implementation. So far ReSPA staff has been introduced with the basic CAF training. The need for the training in domain of Communication skills with the emphasis on conflict resolution and dealing with difficult people has been also identified.  With this document, ReSPA is seeking for the Expert in Communication skills who would conduct one day training designated to Conflict resolution - Handling difficult people and situations.

Please find attached the Procurement notice including Terms of Reference for the assignment. The required documentation should be submitted in electronic format by e-mail to the following address: by 28 June 2019 before 3PM. Late submissions will not be considered for evaluation. The application should contain in the e-mail title the following reference: Training on conflict resolution


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