Notice for Experts - CAF assignment in Kosovo*
The Government of Kosovo* has placed the reform of public administration among its key priorities. In 2011, the Ministry of Public Administration (MPA) initiated the need to improve the delivery of public services through the introduction of quality management models. Hence, the MPA organized a conference on the Common Assessment Framework (CAF) with the aim of raising the awareness of the public institutions about the benefits of quality management models. CAF model was applied by the Kosovo Institute of Public Administration (KIPA) during the two self-assessments that were conducted in 2011 and 2013. The results of these activities have highlighted the fact that CAF offers a unique opportunity to be an incentive for improvement process in the public administration and to ensure successful implementation of ongoing reform efforts, particularly in the process of European integration.
In 2018-2019, the MPA plans to support the introduction of CAF in four ministries and one municipality. At the moment, there are only 6 CAF trainers and KIPA’s capacities are not sufficient, not just to implement the volume of trainings, but also to support public organizations consistently in the implementation of CAF. The CAF training plan includes all civil servants from five institutions, including line agencies. The implementation of training plan may extend beyond 2018, depending on the sufficient number of trainers and preliminary success of introduction and implementation of CAF.
To support the above-stated processes, ReSPA has identified the need for external support from an individual expert in Quality Management, i.e. CAF. Please find attached the Procurement Notice containing detailed ToR. The required documentation should be submitted in electronic format by e-mail to the following address: email@example.com by 19 February 2018, before Midnight.
 * This designation is without prejudice to positions on status, and is in line with UNSCR 1244/1999 and the ICJ Opinion on the Kosovo declaration of independence