ReSPA Tenders
Notice for experts : Senior Expert in Common Assessment Framework (CAF) Methodology
The key requirement of the service delivery (SIGMA principles for Service Delivery) is to create citizens-oriented administration with ensuring the quality and accessibility of public services. Hence, the improvement of public administration and public services through introducing instruments for quality management in the public administration institutions is seen as one of key prerequisites for sustainability of reforms and better performance of public administration. Bosnia and Herzegovina have mixed experience with bottom-up and top-down approach in the implementation process of quality management. The first introduction of Common Assessment Framework system was initiated at the end of 2004 when EDA organization assisted six local governments to make self-assessment and prepare improvement plans. As a part of the OSCE project „Local First“ in BiH, thirty municipalities were assisted to introduce the CAF system during the period 2010-2012.
There is no evidence that any of those local governments still use the CAF. In order to systematize this process, and in line with the Decision of the Government of the Republic of Srpska Government, Civil Service Agency (CSA) of the Republic of Srpska has undertaken several steps and activities within public authorities in promoting CAF model and its implementation. The CSA RS CAF experts possess knowledge, but further external assistance in facilitating consensus workshop in the RS Ministry of Administration and Local Self-Governance is needed. Specifically, there is a need for engagement of one Senior Expert in Common Assessment Framework (CAF) methodology who would provide expertise in reviewing CAF questionnaires and a facilitation of two days CAF consensus workshop.
ReSPA is seeking for Senior Expert in Common Assessment Framework (CAF) Methodology. Please find attached the Procurement notice including Terms of Reference for related assignments:
- the application should contain in the e-mail title of the following reference: 19200 In Country Support Mechanism for BiH - Senior Expert in CAF Methodology
The required documentation should be submitted in electronic format by e-mail to the following address: procurement@respaweb.eu by 15 January 2021 before 1 PM CET. Late submissions will not be considered for evaluation.