PA Awards - Evaluation Guidelines

The deadline for submitting the applications has been extended by June 20, 2022!

The winning candidates will be selected from all submissions through the selection process and evaluation criteria as described under this section, post eligibility check as described under section “About”.

Evaluation Process - Objectives


  • Independent
  • Fair
  • Consensus based
  • Transparent

Persons (Jurors, Assessors):

  • Multi-stakeholder
  • Gender balanced
  • Professional expertise
  • Balanced in terms of national and regional background

Evaluation Criteria

  1. Forward-looking/Creative
  2. Effective, Impactful & Tangible Results
  3. Participatory & Inclusive
  4. Visibility / Public Concern
  5. Transferability & Replicability
  6. Sustainability


Criteria description and definitions

Forward looking/ Creative

The initiative must introduce future-oriented and new ways of working or delivering services in the public sector. The initiative must reflect an innovative approach and solution that meets the changing needs, issues and challenges of citizens, especially in extraordinary circumstances such as the pandemic.
The initiative must show evidence of putting new ideas into practice and of harnessing the latest technology.
The initiative must have the potential to become a flagship example in the field.

  • The initiative should present new ideas and follow a future-oriented approach.
  • The initiative must use modern tools and contemporary solutions.
  • The initiative should be inventive in strategy, process, and/or system, considering future eventualities, scenarios and outcomes.
  • The initiative should off new ways of mobilising and using resources in a crisis context, including human, financial, technical and other resources.
  • The initiative should show a leap of creativity in the practice of public administration that goes beyond current practices.

Effective & Impactful & Tangible Results

Applicants must show evidence of the transformations and improvements observed   through the implementation of the initiative in addressing the identified issues and challenges and the objectives of the initiative.
- The project/case must have been in operation long enough for there to be evidence of its impacts.

  • Relevance: The initiative should have made a positive impact on a group(s) of the population and/or address a significant issue of public concern within the context of a given country or region.
  • The evidence should demonstrate that the initiative was effective, efficient (if applicable), had an economic impact for the Institution, and was implemented using transparent methods in the context of a crisis.
  • The inclusion of statistics to support the initiative is encouraged.
  • The initiative must have brought a real benefit for a significant number of citizens and businesses and/or have achieved a significant reduction in direct or indirect economic costs or social savings.


Participatory & Inclusiveness

The initiative must be based on an open and inclusive approach that captures a diverse range of views of those affected, e.g. through the involvement of the beneficiaries and other stakeholders in the design, operation, management, monitoring and evaluation of the initiative. Inclusiveness can also be achieved through the ownership of the project by the said beneficiaries and other stakeholders.

  • The initiative must identify and map beneficiaries and other stakeholders.
  • The initiative must show proof of citizen engagement.
  • The initiative must have involved  informing beneficiaries and other stakeholders and engaging them in consultation and other forms of participation.
  • The initiative must take into account the needs of disadvantaged, marginalised, and vulnerable populations to leave no one behind.
  • The initiative must incorporate gender mainstreaming.
  • Building and promoting Partnership

Visibility / Public Concern

Citizens must benefit from the added value of the initiative, hence it must be visible and distinctive (at least in the country or region of the users).
The initiative must address a pressing need or important problem of public concern in the region.

The topic of the initiative must be high on the agenda in public organisations and thus have the potential for visibility and media coverage.

Transferability & Replicability

The initiative must be capable of replication in a different setting or context in the Western Balkans and beyond.
The application must include an explanation and demonstration of the key factors that ensured the success of the initiative and any lessons learnt from this process that can be transferred.

  • The initiative must be able to be disseminated as a best practice at state level and in the region.
  • The initiative must have the potential for universal appeal, replication and transfer.
  • The initiative must be able to be adopted to solve problems in similar organisations and in similar, extraordinary situations.
  • Documentation and building on (developing) the initiative.
  • The initiative must have identifiable ‘learning points’ with key examples for improvement in other places and fields.


The initiative must include elements that extend beyond the period of the project implementation or delivery (i.e. after the planned and realised objectives and activities).

The changes generated by the initiative must be shown to be sustainable and not likely to be reversed by future governments.

Four-step Evaluation & Selection Process after eligibility check

If you have any questions related to the rules, contest, etc., please contact:

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