Successful and intensive dialogue within the Self assessment CAF (Common Assesment Framework) of the Ministry of Public administration and local self government of the Republic of Serbia has lead to the foundation of the Improvement action plan for the Ministry. The main emphasis was given to the possibilities for setting satisfaction survey of clients and employees, establishment and / or strengthening of interninstitutional cooperation and digitalization of services. The follow up activities included also the ideas that may inspire small, mid or even large scale projects.