Through RQMC, ReSPA will implement the CAF pilot projects in the Western Balkans public administration institutions.

The first unit in the CAF implementation project is the CAF introduction training which will inform participants about main CAF features and benefits as well as CAF main components when one organisation implements CAF.

Besides CAF introduction training, RQMC will provide Comprehensive CAF training and Training for Trainers.

RQMC will provide certified training for future EFACs in the Western Balkans.

The EFACs have successfully passed a three-module training and have obtained the "CAF External Feedback Actor (EFAC)" Certificate. ReSPA and KDZ have conducted extensive PEF training for QM practitioners from the region that ended with PEF certification in March 2021. Participants who successfully pass through this training will obtain certification and will be able to deliver a professional External CAF Feedback procedure.