CAF External Feedback Procedure (PEF)

The CAF External Feedback Evaluation Procedure (PEF) leads to awarding the "CAF Effective User" Certificate to the interested institutions and organisations in the Western Balkans public administration institutions.

The Procedure for External Feedback (PEF) starts upon the request of the institutions that is implementing CAF for more than a year. It provides external feedback on the level of CAF implementation and aims to support CAF users in their journey towards Excellence. This feedback relates not only to the self-assessment process but also to the way forward chosen by organisations to attain Excellence in the long run.

The PEF relies on three pillars: self-assessment, the process of improvement actions and the TQM maturity of the organisation (the broader scope of Excellence).

RQMC will engage CAF External Feedback Actors (so-called EFACs) to undergo an external evaluation to detect CAF implementation quality in the WBs institutions and award them with the Certificate.

Certified EFACs will be members of the regional PEF network.

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